FREQUENTLY ASKED QUESTIONS

Questions you may have before we begin.

What’s included? How much will I need to do? How do we get started? Here are answers to common questions about working with Southern Ledger.

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WHAT CLIENTS ASK MOST

The details that help you decide.

Browse the questions below for more about our services, pricing, and working together.

01

THE BASICS

About Southern Ledger

Who does Southern Ledger work with?+

We work with established businesses that need help managing their financial operations, as well as new owners setting up QuickBooks Online. Some clients need monthly bookkeeping; others also need support with bills, invoicing, or financial systems.

Do you only work with businesses in Charlotte?+

No. We are based in Charlotte, North Carolina, and work with clients nationwide. We use online systems and remote communication to manage the work together.

What bookkeeping software do you use?+

We work in QuickBooks Online. We can help with a new setup, improvements to an existing file, and the processes that connect it to your day-to-day work.

Do you work with my CPA or fractional CFO?+

Yes. We can coordinate with your CPA, tax professional, or fractional CFO so they have the records and information they need. We manage the agreed bookkeeping and financial operations; tax preparation, audits, and legal advice remain with your qualified advisors.

02

CHOOSING SUPPORT

Services and fit

What do you mean by “your finance department”?+

We can bring monthly bookkeeping, reporting, payables, receivables, and financial systems together under one agreed scope. You can start with one service and add others as needed. It does not mean every service is automatically included.

What if I am just starting my business?+

We can help set up QuickBooks Online, organize your chart of accounts, and establish routines for invoicing, expenses, and reporting. We also guide you or your team through using the system.

How is a Financial Reset different from Monthly Finance Operations?+

A Financial Reset addresses overdue books, historical errors, or balances that need investigation. Monthly Finance Operations keeps records current through bookkeeping, reconciliations, month-end review, and reporting. You may need a reset before monthly work can run smoothly.

Can you help if my books are months—or years—behind?+

Yes. We first review the condition of your records, how much work is outstanding, and what supporting documents are available. Then we recommend a scope and discuss timing. You do not need to sort everything out before contacting us.

Can you help with bills and customer invoices?+

Yes. Accounts Payable & Receivable Management can include bill organization, approval coordination, invoicing, payment tracking, and follow-up. We agree on the tasks we handle and the approvals that stay with your team before work begins.

Can you train my team or improve our financial systems?+

Yes. Financial Systems & Implementation includes QuickBooks Online setup and improvements, workflow documentation, and training for the people doing the work. We start with the steps causing difficulty and build the support around your team.

03

WORKING TOGETHER

Process and communication

What happens when we get started?+

We talk about your business, review the work needed, and agree on services, fees, and responsibilities. We then arrange access, gather supporting records, and set the next steps. Our Approach explains what working together looks like.

What will I receive each month?+

Monthly Finance Operations includes current bookkeeping, account reconciliations, month-end review, and financial statements. We agree on reporting and any additional deliverables in your scope, and raise questions or missing information that need your attention.

How involved do I need to be?+

We handle the work included in your agreement. Your team provides records, answers questions about transactions, and gives any required approvals. Timely responses help us keep the work moving; we will tell you when missing information is holding something up.

How often will we communicate?+

We agree on the schedule and communication channels based on your services. Monthly reporting, bill approvals, and project work may need different check-ins. You will know how to reach us and when we need an answer from you.

Is monthly bookkeeping a flat rate?+

Yes. Monthly bookkeeping is provided at a flat rate based on your agreed scope. The fee reflects factors such as transaction volume, number of accounts, and complexity. A Financial Reset, systems project, or additional operational support is scoped and priced for the work involved. We discuss changes to services and fees before adding work.

How do I get started?+

Complete the contact form with a little about your business, the tools you use, and what you need help with. We typically respond within one to two business days to discuss the next step.

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Let’s talk about what you need.

Let’s talk about what is working, what is not, and where Southern Ledger can help.

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